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Moving FAQs

  • 1. How big are Sweet Green boxes?
    The standard Sweet Green Boxes are 27x17x12
  • 2. How and when are the Sweet Green Boxes delivered?
    Our Sweet Green Boxes driver will deliver your plastic moving boxes to you. They stack neatly inside of each other, and don’t take up a lot of room.
  • 3. Do I need to be home for delivery?
    Yes, we do require someone at least 18 years of age to be home during both pickup and delivery.
  • 4. What if I miss my delivery or pick up?
    If no one at least 18 years of age is present during delivery or pickup, you will be charged a cancellation fee of $35.00 and a trip fee of $25.00.
  • 5. What if I need to cancel my Sweet Green Boxes?
    We require 48 hours’ notice of cancellation. No charges will be applied if you cancel 48 hrs. in advance. Cancellations under 48 hours will be charged $35.00
  • 6. Are Sweet Green Boxes cleaned?
    by blowing the boxes out with compressed air. Then the Sweet Green Boxes are hand cleaned and sanitized using eco-friendly cleaning solutions.
  • 1. What are your service areas?
    We offer storage services for the Memphis Metro Area, DeSoto County, MS, Tate County, MS, and Marshall County, MS.
  • 2. Where is the storage facility located?
    The storage facility is located in Hernando, MS
  • 3. When will the rent start?
    When you store an item in our warehouse, the rent begins from that day. For storage crates, you can keep them for as long as you need to pack them, and the rent starts either on the day we pick the packed crates up or seven days after we deliver the empty crates, whichever comes first.
  • 4. If I only rent for a portion of a month will the rent be prorated?
    No, rent is charged on a monthly basis.
  • 5. How much does it cost to get items to and from storage?
    There is no charge for receiving empty boxes. We offer complimentary pickup for the first collection. Our standard re-delivery fee is $15.00 + 3.99 (full box) for any delivery of some or all of your items. If you anticipate needing multiple re-deliveries in a month, please contact our reservation desk to explore custom pricing options.
  • 6. Can I use my own storage bins and boxes?
    Christmas trees. You can use your Christmas tree box or a Christmas tree bag for storage.
  • 7. Is there anything that can’t be stored?
    Items that CAN’T be stored: Hazardous Materials, Flammable, Ammunition, Firearms, Plants, Scented Items, Wet items, Food, Perishable Items, People (living or dead), Animals (living or dead), money, drugs, stolen goods, Fireworks. (If you're not sure if an item can be stored contact your Sweet Green representative.)
  • 8. Can I come pick up my items from the storage facility?
    No, access is not allowed at our facility.
  • 9. I want to purchase insurance for my items, do you provide insurance?
    It's important for you to ensure your possessions by obtaining insurance. We suggest adding any items in storage to your renter's or homeowner's insurance policy. In the event of loss or damage, we will reimburse up to $100 for the replacement value per Sweet Green Box.
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